Website Troubleshooting

Common website questions

My software/plugins won't update

Your license might not be connected, or could have expired. Check with your Software Updates, Billing, and/or Technical Support contact to investigate the issue. For Dash clients, management of...

Avatar

By Jon Haslett

updated 10 months ago

An element on my website isn't working like it used to

Try updating your plugins. Check for conflicts between the plugin and your current version of your CMS. Check with your Technical Support contact. For Dash clients, management of software/plugin...

Avatar

By Jon Haslett

updated 10 months ago

I'm getting emails (or calls) telling me there is a problem with my website

When you register a new website it is public record. Companies from all over the globe will send you mass emails in hopes you will hire them to “fix” a problem that probably does not exist. Speak...

Avatar

By Jon Haslett

updated 10 months ago

My website is not loading

Your server is likely down. This could be due to an outage, lack of resources, or possible a delinquent payment. Contact your hosting provider for more information. Try running your website through...

Avatar

By Jon Haslett

updated 10 months ago

My website is loading very slowly

Typically this is due to a lack of resources with your host. Check with your hosting provider to find a solution. You can test the loading speed at GTMetrix . If this is only on a page you...

Avatar

By Jon Haslett

updated 10 months ago

My website has a security warning

Most often this is due to an issue with your SSL certificate which can display a “unsecure website” warning. Talk to your Security contact, SSL provider, or host about possible solutions. For Dash...

Avatar

By Jon Haslett

updated 10 months ago

My website is redirecting to a different website

You’ve been hacked! No fear, your Backup contact should be able to deploy a copy of your website from before the attack. Make sure to coordinate with your Security contact to ensure the problem is...

Avatar

By Jon Haslett

updated 10 months ago

Oops! I made a mistake, can I "undo" my changes?

Yes! If your Backup contact is making regular backups of your site, you can easily roll back to a previous version before you made the mistake. For Dash clients, website backup and maintenance is...

Avatar

By Jon Haslett

updated 10 months ago